Released By The Only Female Deputy Postmaster General
deputy postmaster general, she served in the “No. 2 job in the
U.S. Postal Service,”1 from 1985 until her retirement in 1987,
“managing the world’s largest non-civilian workforce of 800,000
and a $32 billion budget.” In an inspiring memoir, MS. DEPUTY
POSTMASTER GENERAL, author Jackie A. Strange shares with readers
her remarkable achievements and how trusted leadership, courage,
and innovations impacted the postal service
The Tainted Eagle - The Truth Behind The Tragedy
The Shooting at Royal Oak, Michigan Post Office
The Tainted Eagle
On November 14, 1991 a tragedy occurred at the Royal Oak post
office. Five people lost their lives in the shootings in Royal
Oak, Michigan, a small Midwest town, which would inherit the
distinction of developing the media paraphrase “going postal”.
Besides five people losing their lives, another five were
seriously injured and over a hundred employees went into a state
click picture for larger view
by Charlie Withers
- Description - This book is an expose into the tragedy that
occurred at the Royal Oak Post Office on November 14, 1991.
Accounts within this story are very complex due to so many
government agencies being involved and attempting to whitewash
this travesty. My story reflects twelve years of my life as a
union steward representing letter carriers, investigating one of
the oldest Federal agencies and finding the extremes they would
take in order to protect a system and those within the system from
any liabilities. This book was also written in hope of preventing
any other avoidable tragedies, and to explain why there is a need
click here to purchase "
Tainted Eagle "
Call for the USPS to Change its Postal Culture
Beyond Going Postal -
Written from an Insider's Perspective
By Stephen D. Musacco, Ph.D.
Beyond Going Postal: Shifting from Workplace Tragedies and Toxic
Work Environments to a Safe and Healthy Organization by Dr.
Stephen Musacco examines the history of violence and toxic work
environments within the U.S. Postal Service organization and its
negative impacts on the health and psychological well-being of its
employees. This book provides an answer to the question: Why has
there been so much violence in the U.S. Postal Service and what
can be done to prevent it? Musacco provides comprehensive evidence
of the decline of the organizational culture within the Postal
Service and the internal neglect, denial, and lack of
accountability by postal management that fosters toxic workplace
environments. This book is, to date, the most comprehensive
analysis available on postal workplace violence and postal culture
in general, and it includes a blueprint for postal management and
government leaders to make the U.S. Postal Service a healthier
organization for its employees. Written with postal rank and file,
union, management, and government leaders in mind, this book
sounds a clarion call to action that cannot be ignored.
Chapter 11-Open Letter To Congress
About the Author
Stephen Musacco retired from the U.S. Postal Service in January
2007, as a Workplace Improvement Analyst. In his thirty-five year
tenure with the Postal Service, thirteen years were in the
workplace improvement area, while six were in Employee Assistance
Purchase Book From Amazon.com
APWU: Book Assails Corporate Influence on Postal Service
new book that exposes how Postal Service operations are being
molded to suit the interests of corporate mailers and USPS
competitors at the expense of workers and consumers has become a
“must-read” for union and community activists.
Preserving the People's Post Office, by Christopher W. Shaw, makes
a compelling case for giving citizens and workers a stronger voice
in determining the future of the Postal Service. Published by
Ralph Nader's Center for Study of Responsive Law, the book traces
the history of recent postal “reform” efforts and exposes how
corporate interests and conservative ideologues are conspiring in
efforts to reshape the nation’s postal service
The book credits the union for standing up for consumers’
interests. “The American Postal Workers Union has been the sole
union voice consistently advocating the universal public service
principle,” Nader writes. “Greater efforts on this front could
reap even larger rewards for both postal employees and postal
patrons, as united they could forge jointly a more robust and
vital Postal Service.” [author’s emphasis.
Purchase Book from Amazon.com
Preserving the People's Post Office
Beware of Cat: And Other Encounters of a Letter Carrier
sunny day on his postal route, South Minneapolis, MN Vincent Wyckoff crosses the path
of an elderly gentleman whistling for his lost parakeet. The old
man is upset, and Wyckoff moves down the block slowly, looking
high and low, hoping to spot the little bird. He reaches the
man’s house and offers sympathy to his wife, who smiles sadly and
says, “We haven’t had that bird for twenty-five years.”
Letter carriers like Wyckoff walk through the same neighborhood
each day, observing the lives and routines of its residents. They
learn its stories, make connections between people, and, in many
ways, become the common thread that connects neighbors to one
another. Along Wyckoff’s mail route, Native American children
teach him about totems. He finds assistance for a reclusive
chain-smoking book collector who can’t maintain his property. He
delivers a much-delayed registered letter mailed from Saigon in
1976. Over the years, Wyckoff sees the neighborhood of
blue-collar retirees change as a diverse group of younger people
move in and raise their families.
Celebrating the triumphs in everyday life and demonstrating the
danger of trusting first impressions, Beware of Cat reveals the
inner workings of an ordinary place of extraordinary interest.
Vincent Wyckoff was a laborer, a construction worker, and a
sheetmetal worker before he became a letter carrier in
Minneapolis, Minnesota, in 1990. This is his first book. The
book is scheduled to be published March 15, 2007.
Much Like Right and More Poems About Postal Life Part 2-K.D.
Greene’s words express the basic, unpretentious, blunt
language of weary spirits striving to maintain their dignity as
days turn into years. The book focuses on the experiences of
postal workers, yet these experiences could also be related to
any career situation. The frank, satirical and touching nature
captures the feelings of workers everywhere. The animated
illustrations capture the author’s mood of the poems, while
simultaneously demonstrating its own style of ironic humor. The
list of ten questions about going postal in the back of the book
makes the words “Going Postal” a reality. K.D. Greene is a native
Los Angeles author and poet with 23 years of postal experience.
In 2003, K.D. Greene performed her most popular poem from the
book “Too Much Like Right, Part 1” entitled “28 Years, 6
Months, Three and a Half Hours and I’m Gone!” in front of an
audience of 500 plus at the Long Beach Performance Center. She
also wrote and performed “Going Postal: A One Act Play” at the
Barnsdall Gallery Theater based on her forth coming novel “Place
Stamp Here: A Postal Worker’s Memoir.”
Too Much Like Right and Other Poems About
Postal Life Part 1 (7/18/04)
Three And A Half Hours,
And I'm Gone!
As I walk out the door,
I won't look back.
I paid my dues
And that's a fact.
No more hitting the clock just to be paid. I'll wait on my
Hey, I've got it made.
Now, don't get me wrong,
The government has been good to me. It put a roof over my head,
Food on the table and it
Helped me raise two families
It gave me a paid vacation
To help me pay my bills,
Why, they even paid me while I was ill.
I can't say enough how much the job meant to me
But I worked 28 years and 6 months,
And now I'm free.
of Betrayal : A Work Saga for the 21st Century
Ghannam is a former federal employee turned whistleblower.
She suffered a disability from her job and was basically threatened,
denied her rights, denied her compensation and made unemployable
because of her former work arena in the U.S. federal gov't. If you
work for anyone but yourself, you'll find this book a "legal-like"
treasure. It gives you all the information you need about all the
agencies involved, and the laws that are in place to protect workers'
rights. Federal workers are in for the bronco ride of their lives
right now. They are slowly witnessing the obliteration of their
lifetime achievements and hoped-for workplace solidarity and full-scale
employment protections. The Bush Administration and its business
"as usual" cronies want to rid us from the spectrum of America's
elitism of employment. To the average fed: Get ready to be outsourced,
esp. if you become injured on your job!!
About the author:
Wendy Ghannam won an EEOC based discrimination claim against USAID
(U.S. Agency for Int'l Development) for job non-accommodation. She
is an avid writer and speaker about what is going on inside the
federal work arena today. Her book, WEB of BETRAYAL, outlines what
it took to win an EEO case after eight years of litigation.
(posted 6/3/04) Read article
Beaks Revisited : An Hispanic Adolescence
is a story written by Fresno, Calif. US Postal Service Supervisor
and part-time author Ben Romero . Romero has spent
over 28 years working for the Postal Service and serves as
Customer Relations Coordinator for the Central San Joaquin Valley.
"Chicken Beaks Revisited: An Hispanic Adolescence, tells
a story about family, religion, and values. This story, told through
the eyes of an emerging teen, retraces the lives of an Hispanic,
Catholic family living in Northern New Mexico during the 1960's.
Told in first person, using dialog sprinkled with Spanish, each
event comes alive with underlying lessons mixing humour, love and
drama. Though Hispanic in flavor, the vignettes have universal appeal.
The people and places are real. Only names have changed. During
time of rapid physical changes and awkward development a young person
is filled with emotions that he cannot understand, let alone control.
This book targets older children and adults." The title, "Chicken
Beaks," refers to the time his friend convinced him pistachios really
were chicken beaks boiled in salt water. Romero ran inside the house
to tell his mom. "Mom kept a straight face, cracked open a pistachio
and said, 'Cluck-cluck-cluck,' " Romero writes" (released April
Visit Ben Romero's website
Poor Man's Philanthropist: The Thomas Cannon Story Why would a man of
modest means give his money away? Thomas Cannon (referred to as
"The Poor Man's Philanthropist) is a retired postal worker of
modest means who awards gifts of $1,000 to deserving
individuals. Over the past three decades, Cannon, 78, a retired
postal worker, ( Cannon joined USPS in 1957, retiring in
1983 and worked as a clerk s in a Richmond, Virginia Post
Office) has given $146,000, usually in $1,000 checks, to
individuals he finds inspiring. Read about his inspiring life
Poor Man’s Philanthropist: The Thomas Cannon Story also features
some of the recipients of Mr. Cannon’s generosity. They talk about
their situation, how they felt when they received his check, and
how they are doing now.
His gifts have been
given to a variety of persons——"to a woman with a brain tumor, a
bedridden Marine veteran, a child from
a poor family who found a wallet with $40 and returned it, a blind
beggar whom Cannon advised to buy his guide dog ‘‘a good steak,’’
two girls who rescued a kitten, a rookie cop who graduated at the
top of his class, a wheelchair marathoner who’d lost his legs in
Vietnam, teenagers who saved a horse stuck in the mud flats as the
tide was coming in, the widow of an insurance man killed during
outlines Thomas Cannon’s life growing up in a small town in Virginia,
through his career in the Navy, his college years, and his work
at the post office. He also discusses his devotion to his wife and
how he became her caretaker during her illness.
With his story, Mr. Cannon hopes to encourage others to start their
own philanthropy effort. His message is that everyone doesn’t have
to give money to make a difference. Cannon says, “If someone just
makes the commitment to give of themselves and their time, they
could make a big impact in the lives of others.”
Thomas Cannon has appeared on television shows like Oprah, Nightline,
Inside Edition and more. He has also appeared in over 30 magazines
and countless newspapers spreading his message of giving.
After reading his book and hearing his story, you will find out
more about how Thomas Cannon thinks, what he feels, and why he gives
so much to others.
(source: press release via prweb and other news articles)
SEND AN EARTHQUAKE
Georgia native Richard
E. Flanders and first time author, currently a distribution
clerk with the United States Postal Service in Columbus, Georgia
would like to invite your readers to read his newly released book,
LORD SEND AN EARTHQUAKE. Richard served in Vietnam
in 1967-1968 in the First Battalion of the Eight Calvary.
As a Private and a Sergeant, he fought in three major battles
and several smaller skirmishes in the Central Highlands, the Bong
Son Plains and Quang Tri Province. He took Basic Training
in Ft Lewis Washington and Advanced infantry Training in Ft. Polk,
Louisiana and also served with the 197th Infantry Division in
Fort Benning, GA
I've read this book and I think your
readers will enjoy it. this book may be purchased by going
ISBN: 1-4134-3487-8 (Trade Paperback)
Subject: HISTORY / Military / Vietnam War
Description: Two weeks after
arriving in South Vietnam in 1967, the author experiences firsthand
the battle with the Viet Cong for which he was trained. But no
amount of training quite prepares a nineteen year old youngster
for the turmoil that he's suddenly thrown into in a foreign land.
Through three major battles and several smaller skirmishes, the
author vividly portrays the innermost fears, emotional trauma
and the sight of death as he learns the brutal lessons of war.
"Lord, send an earthquake! Let this ground open up!" is a plea
only an infantryman who has been pinned down under the unmerciful
fire of the enemy can truly understand. The war in Vietnam was
no longer a matter of daily statistics. It suddenly became personal
in Time : True Stories of the United States Postal Inspectors-
"In Moments in Time, Bill Phinazee and Larry Weaver (Retired Postal
Inspectors) tell what it's like to be a United States Postal Inspector.
Some of their stories are uncomplicated, some are complex, and others
are amusing, poignant or chilling. All are entertaining. They tell
why a Postal Inspector is respected by his or her peers, feared
by law breakers, and known by both as a "helluva investigator" whose
investigations leave out absolutely nothing."
(official website) a former
rural letter carrier for the U.S Postal Service, recently began
writing novels, and has received many honors. He has been named
one of the South's "10 emerging writers,"
called his first novel,
the "perfect" novel. His second novel,
A Parchment of
became a national bestseller.
House offers a poignant,
evocative look at the turmoil that plagues a rural Kentucky family
during WWI in his solid second novel, which begins when Saul Sullivan
takes a shine to a mysterious, beautiful Cherokee woman named Vine.
Prophets-The Gurus Who Created Modern Management and Why Their Ideas
Are Bad for Business Today.
The guru of this moment was brutal bantam
Frederick W. Taylor,
who, in the late 19th century, instituted an elaborate system of
mind-numbing work rules that would make a postal worker of today
feel like the master of his destiny. These rules made factories
ragingly efficient by reducing
waste and increasing output. Their inhumane treatment of the prole
also gave efficient rise to
Samuel Gompers' labor movement,
which demanded federal inquiries into working conditions.
At a time when management ideas are more influential and controversial
than ever, not only in corporations but in government and society
at large, this book will help managers, employees and citizens break
through the barriers of traditional thought, paving the way for
a new management model> James
Hoopes is Distinguished Professor of History at Babson College.
An expert on American culture and intellectual history, he is a
recipient of a Guggenheim Fellowship, an NEH Fellowship, and a senior
Fulbright lectureship in England. He also received a grant from
Alfred A. Sloan Foundation to support the writing of this book.
The author of several books, including Community Denied
and Consciousness in New England
Pete Logan returns home from Southeast
Asia to his former lifestyle, selling untaxed whiskey throughout
the Carolinas. The story is steeped in suspense and adventure, as
these two fugitives dodge the law.
Albert Aloysious Waters, a Data Technician, on tour 3, at the
Greensboro (North Carolina) Bulk Mail Center,
an ex-Marine, Union
Official, previously employed with the United States Chamber of
Commerce, The American National Red Cross and is presently with
the United States Postal Service.
has written a number of published action/adventure
fictional novels. His stories are directed to the blue collar
market. Two of his novels (see below) ,
were shown this past year
at the London International Book Fair. The latter novel's
cover was created by Rick Garrison, a mailhandler, also employed
at the Greensboro Bulk Mail Center.
This story is about an ex-marine, Pete
Logan, who leaves a lucrative moonshine operation in order to bring
home from Vietnam a nun, his mother by choice, against her wishes.
Waters, a Data Technician, on tour 3, at the Greensboro (North Carolina)
Bulk Mail Center
Conflict: Preventing Aggressive Behavior
In Before Conflict: Preventing
Aggressive Behavior, John Byrnes gets to the heart of the
concept of aggression prevention. Rather than look strictly
at violence and all its implications - fatalities, crime,
and assault - Byrnes instead chooses to look ahead, in order
to prevent violence rather than simply to act in reaction
to it. By using a unique methodology of ""Aggression Management,""
those responsible for the safety of others may circumvent
the standard practice of mere ""conflict resolution"" by dealing
with the problem before it creates conflict. The result empowers
the reader to stop problems before they even develop. Recommended
for anyone responsible for the safety of others."
in the United States Post Office...The Comprehensive Solution
The symptoms: employee and customer friction, absenteeism,
decreased productivity, increased employee and client complaints,
higher turnover, lower quality of effort, presenteeism, loss
of morale and motivation, lack of creativity and innovation,
loss of loyalty to the organization.
The diagnosis: workplace aggression.
The cure: Aggression Management® Solutions. Aggression
in our organizations may seem like an intangible problem—but
it has very tangible consequences for the organization it
afflicts. In fact, the United Kingdom’s Royal Mail, has identified
that the cost of “employee friction” (i.e. aggression) exceeds
£247,000,000 per year. When there are aggressors in the workplace
no one wants to be there. This causes tardiness, then absenteeism
and finally turnover; all of which profoundly effect productivity.
The Center for Aggression Management®, has developed the means
to identify, measure and manage aggression before conflict
occurs so that it can be prevented. (note:
Aon Corporation, the
second largest insurance broker in the world, acquired the
rights to the Center for Aggression Management. The AON Corporation
also submitted testimony to the Presidential Postal Commission
John D. Byrnes,
coined the phrase "Aggression
Management." Organizations come to Dr. Byrnes because he is
the leading authority on preventing aggression in the workplace
and in schools. He has conducted Aggression Management Workshops
for some of the nation's largest employers, among them the
United States Postal Service.
on The Arts of Aggression Management from postal employees
On the other
a professor in Indiana
University's School of Public and Environmental Affairs
does a type of research that wouldn't appear to pose much
risk to subjects. She surveys U.S. Postal Service workers
to gauge the effectiveness of mediation of employment disputes.
Bingham co-founded The Indiana Conflict
Conflict Management and USPS Supervisors-This dissertation
research explores how USPS Supervisors manage conflict in
the workplace. A target group of supervisors was randomly
selected from the main postal plant facility in Indianapolis,
Indiana. These USPS supervisors were interviewed about their
conflict management techniques and strategies and the impact
of training and mediation on these practices. Lisa Marie Napoli
completed and successfully defended the dissertation. She
is currently preparing additional publications from this dissertation
Mediating Employment Disputes at the United States Postal
USPS Supervisors and Conflict Management Techniques:
Conflict Management Techniques in the Workplace: the United
States Postal Service-For several years, the Institute
has been involved with a comprehensive evaluation of the USPS
employment mediation program, REDRESS® (Resolve Employment
Disputes Reach Equitable Solutions Swiftly). This massive
research project entails evaluation of two related programs,
REDRESS® I and REDRESS® II.
United States Postal Service (USPS)
– The National REDRESS® Evaluation Project-Indiana
and Beyond: Part I -Dynamics Triggering Workplace Violence
by Mark Gorkin
Going Postal- The Tip of the Iceberg
by retired Letter
Carrier Al Ainsworth
USPS is under internal and external
pressures to deal with its labor-management tensions-an
article from 1998 Postal Life magazine