Home| Postal News | Your Rights | PostalMall | Editorials |  Resources |  Links |  About  | Sitemap | Search| Letters to Editor
   

FY 09 Wait Time In Line Scores and Averages
(National and Area)

 Reporter.com - Copyright © 2001-present -All Rights Reserved - Postal Reporter.com is not affiliated with USPS or any other organization. Postal Reporter provides news, resources and other information for Postal Workers, Postal Employees and other Postal related communities

 
FY 09 Wait Time In Line Scores and Averages
(National and Area)		    
  FY 09 Goal Average WTIL (*) Average Score (**)    
NATIONAL 88.00% 3:05 83.76%    
CAPITAL METRO 2:53 86.05%
EASTERN 2:32 88.05%
GREAT LAKES 2:27 88.14%
NORTHEAST 3:16 82.51%
PACIFIC 3:16 82.26%
SOUTHEAST 3:24 81.56%
SOUTHWEST 3:34 80.03%
WESTERN 3:15 82.09%
Footnote:
*This is the average wait time, across all shops. Shopper begins clock once they  enter the queue line and stops when they are called by the clerk to the window  
 
** The average score for wait time is the percentage of the time the shoppers were served in 5 minutes or less as per our target.  
 
Note:
The Mystery Shop program is used to measure wait time in line in FY 2009. There are 8,725 Mystery shop office s that got shopped approximately twice per that were shopped approximately twice per Quarter, or a Total of 64,972 shops in FY 2009.  
 

 

  
  Post Office Wait Time in Line Averages and Scores by Area and District

 
FY 09 Wait Time In Line Averages and Scores
By Area and District
Area District Average
WTIL		 Average
Score 
CAPITAL METRO MID-CAROLINAS 2:20 90.21%
  GREENSBORO 2:30 89.94%
  GREATER SC 2:44 87.52%
  NORTHERN VIRGINIA 2:52 85.23%
  BALTIMORE 3:02 83.49%
  CAPITAL 3:16 82.98%
  RICHMOND 3:33 81.88%
EASTERN CENTRAL PENNSYLVANIA 1:55 92.35%
  APPALACHIAN 2:14 91.01%
  WESTERN PENNSYLVANIA 2:14 90.20%
  KENTUCKIANA 2:25 88.62%
  SOUTH JERSEY 2:29 88.19%
  PHILADELPHIA METRO 2:36 87.89%
  NORTHERN OHIO 2:37 87.30%
  WESTERN NEW YORK 2:52 86.24%
  CINCINNATI 2:54 84.72%
  COLUMBUS 3:36 79.76%
GREAT LAKES LAKELAND 1:58 93.04%
  GREATER MICHIGAN 1:53 92.95%
  CENTRAL ILLINOIS 2:19 89.41%
  GREATER INDIANA 2:16 89.29%
  SOUTHEAST MICHIGAN 2:25 88.14%
  GATEWAY 2:18 87.86%
  NORTHERN ILLINOIS 2:52 85.07%
  DETROIT 2:47 84.20%
  CHICAGO 4:35 73.65%
NORTHEAST NORTHERN NEW ENGLAND 1:41 93.89%
  GREATER BOSTON 2:02 90.78%
  SE NEW ENGLAND 2:11 90.72%
  ALBANY 2:18 90.27%
  CONNECTICUT VALLEY 2:17 89.59%
  LONG ISLAND 2:07 89.35%
  WESTCHESTER 2:40 87.41%
  NORTHERN NJ 3:09 82.21%
  NEW YORK 6:22 62.08%
  TRIBORO 6:32 59.65%
  CARIBBEAN 6:58 56.24%
PACIFIC HONOLULU 2:35 88.75%
  SAN FRANCISCO 2:45 86.39%
  SACRAMENTO 3:08 85.07%
  BAY-VALLEY 3:10 83.56%
  SANTA ANA 3:04 82.73%
  SAN DIEGO 3:37 80.00%
  LOS ANGELES 3:37 78.64%
  SIERRA COASTAL 3:39 78.58%
SOUTHEAST MISSISSIPPI 2:34 88.14%
  SOUTH GEORGIA 2:40 87.58%
  ALABAMA 2:49 87.40%
  TENNESSEE 2:40 86.61%
  NORTH FLORIDA 2:52 86.13%
  SUNCOAST 3:31 80.07%
  ATLANTA 3:54 77.24%
  SOUTH FLORIDA 5:09 68.15%
SOUTHWEST ARKANSAS 2:19 89.47%
  OKLAHOMA 2:37 86.50%
  FORT WORTH 3:14 83.56%
  LOUISIANA 3:21 81.02%
  DALLAS 3:27 79.93%
  RIO GRANDE 3:43 79.15%
  ALBUQUERQUE 4:08 78.58%
  HOUSTON 5:11 67.09%
WESTERN NORTHLAND 1:51 93.00%
  HAWKEYE 1:57 92.43%
  BIG SKY 2:21 89.00%
  CENTRAL PLAINS 2:32 88.05%
  DAKOTAS 2:35 85.63%
  MID-AMERICA 3:01 83.61%
  PORTLAND 3:13 82.55%
  SALT LAKE CITY 3:20 81.50%
  COLO./WYOMING 3:27 80.88%
  SEATTLE 3:52 76.75%
  NEVADA-SIERRA 4:43 71.78%
  ARIZONA 4:56 68.76%
  ALASKA 5:56 61.65%
The New York Metro (NYM) area was dissolved in FY 09. Districts from this area have been absorbed by either the Northeast (NE) or the Eastern (EA) area. This report reflects the FY 10 configuration of districts to areas.  Accordingly, WTIL scores for districts of the former NYM area are listed under thenir new areas and reflected in the respective NE and EA area aggregate scores.

Source: PRC, 2/08/2010